Find answers to your questions about our treatments, appointments, and aftercare. Don't see what you're looking for? Get in touch.
The Skin Studio is located in Chelsfield, Kent. We're open Tuesday to Saturday, 9am–7pm, making us easily accessible from Orpington, Bromley, and Sevenoaks. Free parking is available on site.
You can book an appointment in three ways:
• Online: Use our booking page
• Phone: Call us on 01234 567 890
• Email: hello@theskinstudio.co.uk
We require 24 hours notice for all cancellations. Late cancellations made with less than 24 hours notice may incur a cancellation fee. We understand that emergencies happen—please contact us as soon as possible if you need to reschedule.
Yes, free parking is available on site at The Skin Studio. We want your visit to be as convenient as possible from start to finish.
Yes! We offer gift vouchers for any treatment or monetary value. Vouchers make the perfect gift for skincare lovers and are valid for 12 months from purchase. Get in touch to order yours.
To get the most from your facial treatment, please:
• Avoid retinol products for 48 hours before your appointment
• Arrive with clean skin (light makeup is fine—we'll cleanse)
• Let us know about any medications, allergies, or recent skin procedures
• Stay hydrated and try to get good sleep the night before
We offer a complimentary 45-minute consultation for all new clients. This allows us to understand your skin goals, discuss any concerns, and recommend the best treatment plan tailored to your unique needs. It's a relaxed chat over tea—no pressure, just expert guidance.
Yes, absolutely. Wear makeup if you'd like—we'll cleanse your skin thoroughly at the start of every treatment. We recommend avoiding heavy products immediately before your appointment to allow your skin to breathe.
The best facial depends on your skin goals. Some clients want a glow before an event, others are addressing specific concerns like congestion or dehydration. That's exactly why we offer a complimentary consultation—we'll discuss your goals and recommend the perfect treatment. Explore our treatment menu to learn more.
For maintenance and optimal results, we recommend facial treatments every 4–6 weeks. This timing allows your skin to undergo its full regeneration cycle. During your consultation, we'll create a personalised treatment schedule tailored to your skin type and goals.
Yes. Every treatment at The Skin Studio is tailored to your skin type. If you have sensitive skin, always disclose this during your consultation. We'll recommend treatments suited to you and adjust products or intensity as needed to ensure your comfort and safety.
Most clients experience minimal discomfort during microneedling. We apply a numbing cream beforehand to ensure your comfort. The sensation is often described as a light scratching or tingling feeling. During your treatment, our therapist can adjust the intensity if needed.
Results vary depending on the treatment:
• HydraFacial: 5–7 days (perfect for events or quick refreshes)
• Chemical Peel: 4–6 weeks with proper aftercare
• Microneedling: Results build progressively over 4–6 treatments, with collagen remodelling continuing for months
• LED Therapy: 3–5 days per session; cumulative improvements with regular visits
Yes, many treatments work beautifully together to enhance results. For example, some clients pair HydraFacial with LED therapy or layer a peel with microneedling over a course of treatments. During your consultation, we'll advise on which combinations suit your goals and skin condition.
After your treatment, please follow these guidelines:
• Avoid sun exposure and wear SPF 50+ if you go outside
• Skip makeup for 12–24 hours (let your skin breathe)
• Use only gentle skincare products for the first few days
• Stay hydrated and avoid hot water, saunas, and intense exercise temporarily
We'll provide a bespoke aftercare plan tailored to your specific treatment when you leave.
Downtime depends on the treatment:
• LED & HydraFacial: No downtime—return to your day immediately
• Chemical Peel: 2–5 days (mild redness, light peeling)
• Microneedling: 1–3 days (slight redness, minimal marks from the needles)
During your consultation, we'll ensure you choose a treatment that fits your schedule.
Many treatments deliver an immediate glow—you may notice brighter, more radiant skin right after your appointment. Full, transformative results develop over days or weeks as your skin undergoes its natural renewal process. For treatments like microneedling and chemical peels, improvement is most visible 1–2 weeks post-treatment.
Our treatments range from £65 (LED therapy) to £150 (Microneedling), with most facials priced between £85–£130. Prices vary based on the treatment type and duration. View our full treatment menu and pricing for complete details.
The Glow Index is our membership programme designed for clients who commit to regular skincare. Members enjoy treatments at preferential rates, exclusive perks like priority booking and complimentary aftercare products, and access to members-only events. It's the perfect way to invest in your skin's long-term health while saving money. Ask us about membership options.
Yes, we offer flexible payment options to suit your needs. Please enquire about available payment plans when booking, and our team will discuss options that work for you.